Contact
Let's talktraining.
General questions or ready to discuss coaching — send us a message and a member of the team will reply.
Response times
We aim to reply within 2 business days.
Coaching inquiries typically receive a reply within 1 business day.
Location
Online coaching · Canada
FAQ
Common questions.
How quickly will I hear back?
Response times are listed on this page and in your confirmation email. We reply to every genuine inquiry.
How does online coaching work?
After you subscribe, you complete an onboarding questionnaire. Your coach uses it to build your plan, which you access and log against in your dashboard. Check-in frequency depends on your plan.
Can I switch plans later?
Yes. Upgrade or downgrade from the Stripe billing portal in your dashboard. Changes and any prorations are shown before you confirm.
How do I cancel?
Go to Dashboard → Billing → Manage billing and choose Cancel plan. Your access continues until the end of the current billing period. See the Refund & Cancellation Policy for details.
Do you offer refunds on digital programs?
Digital programs are delivered immediately after payment, so refunds are handled case-by-case under our Refund Policy. Contact us if something isn't right.
Do I need to share health information?
No. The onboarding questionnaire lets you voluntarily mention relevant limitations, but it's optional. We don't provide medical advice — speak to a qualified health professional about any health concerns.
Where are you based?
Nova is an online coaching business serving clients across Canada. Prices are in Canadian dollars.