Refund & Cancellation Policy
Template — legal review required
This document is an editable template for a Canadian business and is not legal advice. It must be reviewed by qualified legal counsel and all bracketed placeholders completed before relying on it.Coaching subscriptions
- You can cancel at any time from Dashboard → Billing → Manage billing, which opens the secure Stripe billing portal.
- Cancellation stops future renewals. You keep access until the end of the billing period you have already paid for.
- [STATE YOUR POLICY, e.g. “Monthly fees already charged are non-refundable except where required by law.”]
Digital programs
- Digital programs are made available immediately after payment is confirmed.
- [STATE YOUR POLICY, e.g. “Refund requests made within 14 days of purchase are reviewed case-by-case.”]
- If a refund is issued, access to the related program is removed.
How to request a refund
Email [CONTACT EMAIL] with your account email and order details. Approved refunds are returned to the original payment method via Stripe; timing depends on your bank.
Your statutory rights
Nothing in this policy limits any cancellation or refund rights you have under the consumer protection laws of your province or territory. [COUNSEL TO CONFIRM PROVINCE-SPECIFIC INTERNET AGREEMENT REQUIREMENTS.]